Skills & Competencies for Technical Solution Consultant IV

Technical Solution Consultant IV job profile

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JOB SUMMARY for Technical Solution Consultant IV

Supports both the pre-sales scoping process and the post-sales design and implementation activities for complex technical products.

JOB RESPONSIBILITIES for Technical Solution Consultant IV

Prepares and delivers sales demos and facilitates technical requirements gathering sessions. Reviews customer technical specifications, recommends specific products or services, and estimates cost and effort for implementation. Plans and designs the configuration of products for initial implementation or the deployment of custom solutions, enhancements, or upgrades. Troubleshoots problems and oversees the completion of repairs, workarounds, or customizations. Delivers technical product training to customers and internal audiences.

Technical Solution Consultant IV SALARY RANGE

BASE 50%
$133,685
TOTAL 50%
$144,162
Job Level
P04
Job Code
EN04100100
Education/Degree
Bachelor's Degree
Reports To
Manager

Technical Solution Consultant IV Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Technical Solution Consultant IV skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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1 hard skill or competency (industry competency) for Technical Solution Consultant IV

1 Industry Competency – Cost Estimation
Proficiency Level -3
Skill definition-Forecasting costs and resources to complete a project within a defined scope.
Level 1 Behaviors
(General Familiarity)
Describes the importance of cost estimation to complete a project.
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Level 2 Behaviors
(Light Experience)
Assists in performing cost estimations to optimize efficiencies for contracting.
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Level 3 Behaviors
(Moderate Experience)
Assesses relevant data to estimate the amount of money, materials, and labor for engineering projects.
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Level 4 Behaviors
(Extensive Experience)
Educates engineers in determining the difference between direct and indirect costs in project estimation.
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Level 5 Behaviors
(Mastery)
Creates a step-by-step process on how to effectively estimate the cost of engineering projects to save money.
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3 Technical Solution Consultant IV - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consultant IV
Proficiency Level - 4
5 Competency for - Technical Solution Consultant IV
Proficiency Level - 5

8 general skills or competencies (Job family competencies) for Technical Solution Consultant IV

1 Job Family Competencies – Service Delivery
Proficiency Level -3
Skill definition-Creating and implementing innovative strategic plans and solutions to address customer concerns and needs and meet service delivery expectations.
Level 1 Behaviors
(General Familiarity)
Describes the importance of service delivery in meeting customer expectations and business goals.
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Level 2 Behaviors
(Light Experience)
Assists in creating action plans to streamline the service delivery process.
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Level 3 Behaviors
(Moderate Experience)
Defines key metrics in measuring service delivery process.
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Level 4 Behaviors
(Extensive Experience)
Directs the implementation of service standards to ensure quality-focused delivery of services.
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Level 5 Behaviors
(Mastery)
Designs end-to-end customer-driven solutions to deliver high quality services and customer satisfaction.
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2 Job Family Competencies – Technical Support
Proficiency Level -4
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Documents best practices in technical support to address customer issues and technical needs.
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Level 2 Behaviors
(Light Experience)
Identifies the problems and issues that require the assistance of technical support.
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Level 3 Behaviors
(Moderate Experience)
Implements standard user guide in utilizing new tools to troubleshoot technical issues.
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Level 4 Behaviors
(Extensive Experience)
Improves the overall technical support process to enhance customer relationship and service.
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Level 5 Behaviors
(Mastery)
Designs a technical support flowchart to illustrate and streamline sequence of technical troubleshooting.
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3 Technical Solution Consultant IV - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consultant IV
Proficiency Level - 4
5 Competency for - Technical Solution Consultant IV
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Technical Solution Consultant IV

1 Core Competencies – Critical Thinking
Proficiency Level -4
Skill definition-Questioning, analyzing and evaluating various alternatives and situations to draw a rational conclusion independently.
Level 1 Behaviors
(General Familiarity)
Explains the general process of critical thinking.
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Level 2 Behaviors
(Light Experience)
Debates various opinions and suggestions in terms of their relevance to our business.
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Level 3 Behaviors
(Moderate Experience)
Systematizes all aspects of the problem.
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Level 4 Behaviors
(Extensive Experience)
Leads in the search and analysis of solutions using various approaches.
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Level 5 Behaviors
(Mastery)
Develops critical thinking and problem-solving models that positively impact our business.
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2 Core Competencies – Innovation
Proficiency Level -3
Skill definition-The ability and process of implementing new ideas and initiatives to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Discusses the strengths and weaknesses of our products and services.
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Level 2 Behaviors
(Light Experience)
Explains advantages and disadvantages of different organizational structures from an efficiency perspective.
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Level 3 Behaviors
(Moderate Experience)
Evaluates supply chain efficiency with an eye toward improving shortcomings.
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Level 4 Behaviors
(Extensive Experience)
Leverages the latest technologies and tools that enhance business analytics.
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Level 5 Behaviors
(Mastery)
Designs and implements feedback loops to identify and promptly address business problems.
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3 Technical Solution Consultant IV - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consultant IV
Proficiency Level - 4
5 Competency for - Technical Solution Consultant IV
Proficiency Level - 5

Summary of Technical Solution Consultant IV skills and competencies

There are 1 hard skills for Technical Solution Consultant IV, Cost Estimation.
8 general skills for Technical Solution Consultant IV, Service Delivery, Technical Support, Training Solution Development, etc.
8 soft skills for Technical Solution Consultant IV, Critical Thinking, Innovation, Attention to Detail, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Solution Consultant IV, he or she needs to be skilled in Critical Thinking, be skilled in Innovation, and be skilled in Attention to Detail.

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